Payments, Cancellations & Refunds Policy

This Payments, Cancellations & Refunds Policy applies to all paid services offered through [Site Name].com (the “Platform”). The Platform operates as an intermediary marketplace connecting users with independent professionals (“Consultants”).

By making a payment through the Platform, you confirm that you have read, understood and agreed to this policy.

1. Parties

Platform Operator: [Company Name], [Address], [Email], [Phone]

User: Any individual purchasing a service through the Platform

Consultant: An independent professional providing services via the Platform

The Platform is not a party to the service contract between the User and the Consultant. The Platform only facilitates payments and access to services.

2. Description of Services

Online consultations and professional digital services
Services are booked and paid for in advance
Pricing and service details are clearly displayed before payment

3. Payments

Payments are processed securely via third-party payment providers
The Platform does not store full card details
Upon successful payment, a confirmation email and receipt will be issued
The Platform may deduct a service fee before transferring payments to the Consultant

4. Cancellations, Refunds & No-Show Policy

4.1 Right to Cancel (Consumer Rights)

Under the Consumer Rights Act 2015, refund rights depend on the type of service and whether the service has already started.

If the service has not yet started, you may be eligible for a refund
If the service has started with your consent, the right to a refund may be limited or excluded

4.2 Appointment Cancellations

Appointments must be cancelled at least [X] hours before the scheduled start time
Late cancellations or failure to attend (“no-show”) are non-refundable
If a Consultant cancels the appointment, a full refund will be issued

4.3 Refund Process

Refund requests must be submitted via email or the support system
Approved refunds will be processed within 7 business days
Refunds are issued to the original payment method

5. Pre-Contract Information

Before completing payment, users are provided with clear information regarding:

Service description and scope
Total price and payment method
Cancellation and refund conditions
Consultant identity and professional status

6. Liability Disclaimer

The Platform does not provide professional advice or services
Consultants are solely responsible for the services they provide
The Platform is not liable for outcomes, decisions, or damages arising from consultations

7. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from this policy.

Last updated: 7 January 2026